Check out our frequently asked questions, if you don't find an answer here, feel free to contact us.

Become a member

If you are a first time user, check out our shopping tutorial - how to order demo.  You will need to put in your billing address, your shipping address, and your payment information.

Use your account

To use your account online, you are required to login with your logon id and password.  Your account allows you to manage your personal profile, such as adding multiple credit cards, adding multiple shipping addresses, tracking your orders, and order history listing.  Data is securely stored, and encrypted during transmission between your browser and the server.

Forgot password

If you had forgotten your password, don't you worry.  All you need is your logon id and email address.  Go to the forgot password page, fill out the required information, and an email will be sent to you with a link that allows you to update your password.  You must complete the process within 24 hours.

Shop at sasabeauty.com

See our shopping tutorial for first time user - how to order demo.

Promotional coupon and on sale

From time to time, we are offering promotional coupons and many on sale products.  Our online shopping provides exclusive products you won't find in our retail stores

Payment methods

We accept    .  All purchases are in USD.

Track order status

Login to your account, and you can either find an order by order number and view your order history. 

Online shopping is protected by industry standard SSL.  Your information is safe, and you never have to worry about credit card safety.

Login to your account, and check the status of your order.  If a tracking number is not listed, one has not yet been issued or does not apply. 

We do not collect sales tax on items purchased at sasabeauty.com, except for deliveries within New York. New York deliveries are charged 8.625% state sales tax which is calculated during checkout.

We hope that your order arrives safely and that you are satisfied with your purchase. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged in during shipping by the freight company. Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the unit becomes your property and it is the customer's responsibility to file a claim with the freight company to recoup the damages.

Again, please take the time to inspect the delivery and if there is any damage be sure to note it on the delivery ticket. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately.

If you have already placed your order and it hasn’t been shipped yet, you can contact us to handle your request.