There is a 25% restocking fee on merchandise returned/exchanged for any reason other than a product defect or damage.

Return/Exchange policy

• There is a 25% restocking fee on merchandise returned/exchanged for any reason other than a product defect or damage.
• Please inspect your package immediately upon receipt for shipping damages. You must notify us within three (3) days of receipt of any shipping damages. We cannot take responsibility for shipping damages beyond this point.
• Returns/Exchanges will not be accepted after 14 days from when you receive your shipment.
• ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AS SHIPPED BY SASABEAUTY.COM.  ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.
• However, we can not accept returns for items damaged in transit where that damage is not reported to us within 3 days of a customer accepting that shipment. Damages must be reported immediately.

Orders may be cancelled prior to shipment. If an order is shipped prior to cancellation, it is subject to a 25% restocking charge.